Refund Policy

1. Eligibility for Refunds

1.1 Eligible Refunds

You are eligible for a full refund if:

• First-time purchase: This is your first paid subscription to AuraLocal
• Within 30 days: Your refund request is submitted within 30 calendar days of your initial payment
• New subscription: The payment was for a new subscription (not a renewal)
• Technical issues: The Service has persistent technical problems that prevent normal use and cannot be resolved by our support team

1.2 Non-Eligible Refunds

Refunds are not available for:

• Subscription renewals (monthly or annual)
• Requests made after the 30-day period
• Accounts suspended or terminated for violating our Terms of Service
• Partial refunds for unused time within a billing cycle
• Add-on services or additional user seats purchased separately
• Change of mind after the 30-day refund window

2. How to Request a Refund

2.1 Refund Request Process

To request a refund, follow these steps:

1. Contact our support team: Use our contact form with the subject "Refund Request"
2. Include required information:
   • Your account email address
   • Your Lemon Squeezy order number (found in your purchase receipt email)
   • Reason for refund request (optional but helpful)
   • Date of purchase
3. Await confirmation: We'll respond within 24–48 hours (business days)
4. Receive your refund: Once approved, we issue the refund through Lemon Squeezy, who returns the funds to your original payment method

3. Refund Processing

3.1 Processing by Lemon Squeezy

Processing times may vary depending on your payment provider and financial institution. Lemon Squeezy initiates refunds as soon as we approve your request, but we cannot control how long your bank or payment provider takes to process the credit. The charge and its refund will appear on your statement as "LEMSQZY*" followed by the store identifier.

3.2 Refund Method

Refunds are issued to the original payment method used for the purchase via Lemon Squeezy. We cannot process refunds to different accounts or payment methods for security reasons.

4. Free Trial Cancellation

If you're on a free trial, you can cancel anytime during the trial period without being charged. No payment information is required to start a free trial, so no refund is necessary. Simply let the trial expire or cancel from your account settings.

5. Subscription Cancellation (After 30-Day Window)

If you cancel your subscription after the 30-day refund period:

• You will not receive a refund for the current billing period
• You will retain access to the Service until the end of your current billing period
• Your subscription will not renew, and you will not be charged again
• You can reactivate your subscription at any time

6. Plan Downgrades

If you downgrade your subscription plan:

• The downgrade takes effect at your next billing cycle
• No refund is provided for the difference between plans during the current period
• You retain access to your current plan's features until the end of the billing period

7. Annual Subscriptions

Annual subscriptions are subject to the same 30-day money-back guarantee from the date of purchase. After 30 days:

• No refunds are available for the remaining subscription period
• You can cancel to prevent auto-renewal
• You retain access until the end of your annual period
• Pro-rated refunds are not available for annual subscriptions

8. Chargebacks and Disputes

Please contact us before filing a chargeback or payment dispute. We're committed to resolving any billing issues quickly and fairly.

Since payments are processed by Lemon Squeezy, chargebacks should first be addressed through:

1. Contacting AuraLocal support via our contact form
2. If unresolved, contacting Lemon Squeezy through their help centre at lemonsqueezy.com/help

Filing a chargeback without first contacting us may result in account suspension. Most disputes can be resolved quickly and amicably through our support team.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

For refund requests or questions about this policy: